1. Purpose
This Refund & Cancellation Policy explains the circumstances in which payments made to SEROQ Capital may or may not be refunded. SEROQ Capital is intended to be operated by [SEROQ Technologies FZCO] ("SEROQ"). This Policy forms part of the SEROQ Terms & Conditions.
2. Evaluation Purchases
SEROQ Evaluation purchases are generally final once the purchase has been completed and access to the digital service has been issued or activated.
- Changing your mind does not by itself create a refund right.
- Failing an Evaluation does not create a refund right.
- Breaching a trading rule does not create a refund right.
- Not reaching a Profit Target or payout does not create a refund right.
- Stopping use of the purchased Evaluation does not create a refund right.
3. Digital Service Access
SEROQ Evaluations are digital services. Following successful payment, access may be provided through trading credentials, account credentials, platform access or another electronic delivery method. Participants are responsible for suitable internet access and compatible equipment.
4. Exceptions
A refund may be issued where:
- SEROQ is required to provide one under applicable law.
- The same transaction was charged more than once due to a payment error.
- SEROQ permanently fails to provide the purchased Evaluation because of an error attributable to SEROQ.
- The purchased service materially differs from what was represented at purchase and SEROQ cannot reasonably correct the issue.
- Another specific circumstance expressly approved by SEROQ applies.
5. Technical Problems
Temporary platform outages, internet problems, trading-platform interruptions or third-party service disruptions do not automatically qualify for a refund.
Where a verified SEROQ-side technical problem materially prevents use of an Evaluation, SEROQ may provide an appropriate remedy, including account restoration, replacement, extension, correction or a refund where legally required or reasonably appropriate.
6. Incorrect Purchases
Participants are responsible for confirming the selected account size before completing payment. SEROQ is not required to refund an Evaluation because the participant selected the wrong account size. Where technically possible and requested before meaningful use, SEROQ may choose to assist with an account change.
7. Duplicate Payments
Verified duplicate payments caused by a payment or system error will be refunded to the original payment method where reasonably possible.
8. Chargebacks
Participants should contact SEROQ before initiating a payment dispute. Fraudulent, abusive or knowingly false chargebacks may result in suspension or termination of access. Nothing in this Policy limits legitimate rights available under applicable law or card-scheme procedures.
9. Processing of Approved Refunds
Approved refunds will ordinarily be returned to the original payment method. Processing times depend on banks and payment providers and are outside SEROQ’s direct control.
10. Contact
Refund requests or payment concerns should be submitted to support@seroqcapital.com.